Pivot Table Recap: Assessing Your Customer Centric Maturity

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CDPa founding members and experts in customer centricity in their own rights,  Melanie Allen and Peter Fader met to discuss what it means to be customer centric, how assessing how mature your organization is in its  approach toward customer centricity can help you get started on your transformation, and shared real-life examples of what this looks like.  Watch the 20-minute Pivot Table Talk to hear the entire conversation. 

 

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