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  • The Pivot Table: Navigating Customer-Centric Transformation

February 26, 9:00 am PT | 12:00 pm ET

CDPa founding member and chief analytics officer at Starbucks, Jon Francis will join Amperity’s Vice President of Strategic Services, Ben Grant, to talk about navigating the complexity and challenges of an organization’s customer-centric transformation. 

Gain first-hand knowledge in this quick 20-minute conversation that will help you put advice into practical application.

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Register to listen in on this informative conversation between two transformation leaders as they share real-life examples of how they navigated customer-centric transformation.

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Jon Francis

Jon Francis

Jon Francis is chief analytics officer for Starbucks Coffee Company.  He is responsible for analytics and data strategy, data science and market research for the enterprise – with specific support for customer, marketing, digital, pricing, product, partner, ops services and store.

Prior to joining Starbucks, Jon was Director of Consumer Data Science & Technology for Nike, where he drove the transformation of analytics and big data, cloud-based architecture for the Global Consumer Knowledge and E-Commerce organizations.

Before joining Nike, Jon applied his analytic and data science expertise in several industries from marketing, digital platforms, retail (e-commerce & brick and mortar), health care and telecommunications at major brands such as Amazon, Microsoft, Expedia and T-Mobile.

Ben Grant

Ben Grant

Ben Grant is Amperity’s VP of Strategic Services. He and his team help Amperity’s clients use the platform to activate their customer data – both as a source of strategic insights for management decision making and for highly personalized cultivation- and acquisition-focused marketing. Ben is passionate about organizational change as a means of executing innovation strategies.